NAPA Auto Care Centers of SWF - US 41
I WAS ON VACATION FAN MOTOR STOPPED WORKING ON PACIFICA, WAS TOWED TO NAPA AUTO REPAIR PER AAA. WAS TOLD THEY WOULD GET TO THE CAR THE NEXT DAY
GOT A CALL THEY FOUND A SHORTED WIRES UNDER THE DASH AND THAT THEY WANTED TO FLUSH THE COOLANT . PRICE $1000.00 . I SAID OK TO THE WORK. I WAS STUCK, WHAT WAS I GOING TO DO. HAVE THE CAR TOWED TO ANOTHER FACILITY. THEY CALLED SAID CAR IS READY. I GO THERE TO PICK IT UP AND ASK THEM TO SHOW ME WHERE THE WORK WAS DONE ON THE CAR ALL I GOT WAS EXCUSES AS TO WHY THEY WOULDN'T SHOW ME. I LOOKED UNDER THE HOOD AND DID NOT SEE ANYTHING THAT SHOWED ME WORK WAS DONE , COOLANT WAS AT THE SAME LEVEL I HAD NOTICED IT WAS BEFORE THE WORK, DUST WAS STILL ON TOP OR THE OVER FLOW TANK. WHY WOULD THERE BE A SHORT OF A WIRE UNDER THE DASH. THE RADIATOR FAN IS A HEAVY LOAD SO ALL THE WIRING FOR THAT CIRCUIT IS UNDER THE HOOD. I TRULY BELIEVE I WAS A VICTIM OF TOURIST FRAUD. I BELIEVE I WAS LIED TO AND OVER CHARGED FOR THE WORK.
Thank you, Bryon, for taking the time to share your feedback. We truly value hearing from our customers and take every review seriously. We’re sorry for any confusion or lack of clear communication during your repair experience.
We’re glad to hear you made it home safely and that the issue was resolved. Our goal is always to provide honest, fair service, and we’re proud to be a AAA recommended shop. We also want you to feel confident knowing your NAPA Auto Care “Peace of Mind” warranty covers you nationwide for both parts and labor.
We appreciate your feedback and will use it to continue improving our service.
- NAPA Auto Care Centers of SWF - US 41